Prescriptions

There are a number of ways to order a repeat prescription:

• using the GP online system: Patient Access
• by Phone - dial 01465 831600 (09:00 - 11:00 and 15:00 - 17:00 Mon-Fri)
• by Hand - drop your repeat slip into the post box located on the wall outside dispensary within reception area, between the hours of 8.30am and 5.30pm.  Please ensure items are clearly marked.
• by Post - enclosing a stamped addressed envelope if you want us to post it back to you.
• At Barrhill - phone 01465 821218 (during branch opening hours), making the request in person at the surgery or by handing in your repeat slip.

Collection times at our Ballantrae Surgery are between 9am and 11am and 3pm and 5pm Monday to Friday. 

Collection times at Barrhill are as per surgery opening times.

Please note medicines cannot be collected at the same time as they are ordered.

Due to our rural location we can dispense prescription medication to most patients. You will be advised if you live outside of this location and be given a prescription to take to the chemist for collection.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription fill in our medication query form.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Please bring any old medicines to the surgery and we will dispose of these for you.  Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a Pharmacy (NHS Inform)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

GP General Clinical Pharmacy Team